NHS Dumfries & Galloway

What to do

This page will be continuously updated to reflect the most up-to-date guidance of what to do in the Dumfries and Galloway region

Where to go first

Your first port of call if you are unsure whether you or your family member is displaying symptoms of the virus, is to access the easy to use the Self Help Guide: Coronavirus (COVID-19) on the below link.

If you’ve developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild.

If you live with others, then the person who has symptoms of COVID-19 (new continuous cough and/or fever/high temperature) should stay at home for 7 days from the start of their symptoms and all other household members who don’t develop any symptoms should stay at home for 14 days. The 14-day period starts from the day illness began in the first person to become ill.

If others in the household develop symptoms within the 14 days, then they will need to stay at home for 7 days from the day their symptoms began, even if this takes them over the 14 day isolation period.

You should phone NHS 24 (111) if you develop breathlessness or it worsens, especially if you:

  • are 60 years old or over
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system, including cancer
  • have diabetes

Coronavirus (COVID-19) helpline

If you don’t have symptoms and are looking for general information, you can phone the national helpline free on 0800 028 2816.

The helpline is open 8.00am to 10.00pm each day.


Accessing Healthcare

After checking your status on the portal, you should contact NHS 24 (111).

Calls will be triaged through NHS 24 on 111 down to a local (non-patient facing) hub  staffed with clinicians drawn from across both primary and secondary care. People who need to be seen will be offered appointments at dedicated local assessment centres, staffed and equipped to deal with COVID-related presentation.

Click the FAQ button to find common questions that have been asked and answered by our national teams


You will only need to be tested for COVID-19 if you have a serious illness that requires admission to hospital.