NHS Dumfries & Galloway

Freedom of Information

Current COVID-19 Situation

Due to the current situation with COVID-19 there may be a delay in replying to any requests and enquiries received by the Service. 

The collation of information requires the response from many members of staff within NHS Dumfries and Galloway. We will always aim to action all requests received within the 20 working day timescales, however, the priority at the current time has to be managing the outbreak and supporting frontline operations and staff.  Please be assured that we will respond to all requests and enquiries when we can. We ask for your patience and understanding during this unprecedented situation.

Can we please encourage the use of email as the main communication method. The restrictions we are currently operating under may mean that any letters received by the post may not be picked up or acknowledged.

If you would like to access your health record, you can do this by contacting – dg.dpa-office@nhs.scot  

Please do not send multiple emails if you do not receive a reply in a timely fashion as this will create repetition and increase the workload on our teams.

Thank you once again for your patience and your support

The Freedom of Information (Scotland) Act 2002 allows anyone to request information from a public authority, such as NHS Dumfries and Galloway. The Act promotes general access to information by recognising that the public have a right to understand how public authorities are organised, what services they provide, and the reasons behind their business decisions.

The Act encourages us to be open and accountable and to organise information so that it is easily accessible to anyone who requests it.

The Environmental Information (Scotland) Regulations 2004 also allows access to environmental information held by NHS Dumfries and Galloway. You can submit a request for environmental information through the same process as an FOI request.

We must provide the information you request within 20 working days unless that information is exempt under the Act. In some situations, information may be withheld from the public. This will include information that is about to be published, personal information covered by the Data Protection Act, or information that is not in the public interest to be made generally available.

If we decide to withhold information, we will give reasons for our decision. If you are dissatisfied with our response you can ask us to review it, and if you are still dissatisfied you can appeal to the Scottish Information Commissioner, who is responsible for enforcing the Act.

For more information about your rights visit www.itspublicknowledge.info  

  • A valid request for information should be made in a recorded format e.g. in a letter, email or audio file 
  • include your full name and address (or email address) so we can respond 
  • be as specific as you can when describing the information you want.

If your enquiry is to do with your GP/Dentist/Optician or information that you think they might hold, please contact them directly.

Before making a request please check if the information is already published on our website. The type of information we publish can be found in our Model Publication Scheme.


Email: dg.feedback2@nhs.scot

Or by post to:
FOI/EIR Officer,
Chief Executive’s Office,
Ground Floor North,
Mountainhall Treatment Centre,

Enquiries or advice:
Telephone: 01387 272752