NHS Dumfries & Galloway

Patient Services

Staff in the Patient Services Team work to support patient care. Our aim is to assist clinical and managerial colleagues to provide high quality healthcare. This is often referred to as improving the ‘patient experience’. 

Patient Services covers the areas of:

  • Patient Feedback
  • Volunteering
  • Patient Information

What We Do

Patient Feedback – Staff in this area work with clinical staff and managers across the organisation to put systems in place that afford timely responses to concerns raised by patients and carers about the healthcare they or their families have received.

Volunteering – Members of the public are welcome to volunteer in a range of departments and services. The Volunteering Co-ordinator supports this process through providing advice to people thinking about volunteering and service managers hoping to take volunteers into their wards or departments. 

Volunteer Application Form.

Patient Information – The Patient Information Co-ordinator works closely with staff across the organisation providing help and advice about how to provide high quality written information for patients, carers and the public.

Useful Links

NHS Dumfries & Galloway 
Anyone can leave feedback for the organisation on: dg.feedback2@nhs.scot 

Care Opinion (formerly known as Patient Opinion)

An independent site about your experiences of UK health services, good or bad.  
www.careopinion.org.uk

NHS Inform
One source of information designed to give people access to the information they need.
https://www.nhsinform.scot

EIDO Healthcare
A forum to discuss and share your experiences and download leaflets relating to your condition.
www.aboutmyhealth.org

Volunteer Scotland
Information on volunteering in NHS Scotland.
www.volunteerscotland.net 

Healthcare Improvement Scotland
www.healthcareimprovementscotland.org

Contact us

Patient Services Team
E: dg.patientservices@nhs.scot   

T: 01387 272733

Volunteer Co-ordinator – Margaret McGroggan
E. dg.volunteering2@nhs.scot

T: 01387 246 246 Ext 34603