Patient Services
Staff in The Patient Services Team work to support patient care. Our aim is to assist clinical and managerial colleagues to provide high quality healthcare. This is often referred to as improving the ‘patient experience’.
Patient Services covers the areas of:
- Patient Feedback
- Volunteering
- Patient Information
- Quality Standards and
- Clinical Effectiveness
What We Do
Patient Feedback – Staff in this area work with clinical staff and managers across the organisation to put systems in place that afford timely responses to concerns raised by patients and carers about the healthcare they or their families have received.
Volunteering – Members of the public are welcome to volunteer in a range of departments and services. The Volunteering Co-ordinator supports this process through providing advice to people thinking about volunteering and service managers hoping to take volunteers into their wards or departments.
Patient Information – The Patient Information Co-ordinator works closely with staff across the organisation providing help and advice about how to provide high quality written information for patients, carers and the public.
Quality Standards – This area of work addresses the need to ensure that all of the healthcare carried out in NHS D&G is in line with national standards.
Clinical Effectiveness – Clinical Effectiveness is about working with staff to improve care and treatment so that it is as good as it can possibly be.
Useful Links
NHS Dumfries & Galloway
Anyone can leave feedback for the organisation on:
dgcommunications@nhs.scot
Care Opinion (formerly known as Patient Opinion)
An independent site about your experiences of UK health services, good or bad. Read more…
www.careopinion.org.uk
NHS Inform
One source of information designed to give people access to the information they need.
https://www.nhsinform.scot
EIDO Healthcare
A forum to discuss and share your experiences and download leaflets relating to your condition.
www.aboutmyhealth.org
Volunteer Development Scotland
Information on volunteering in NHS Scotland.
www.vds.org.uk
Healthcare Improvement Scotland
www.healthcareimprovementscotland.org
Scottish Intercollegiate Guidelines Network
www.sign.ac.uk/guidelines
Contact us
Patient Services Co-ordinator – Michaela Cannon
E: dg.patientservices@nhs.scot
T: 01387 272733
Volunteer Co-ordinator – Margaret McGroggan
E: dg.volunteering@nhs.net
T: 01387 246 246 Ext 34603
Information Co-ordinator – Agnes Somerville
E:dg.patient-information@nhs.scot
T: 01387 272711