Patient Services

Patient Feedback – Staff in this area work with clinical staff and managers across the organisation to put systems in place that afford timely responses to concerns raised by patients and carers about the healthcare they or their families have received.

Volunteering – Members of the public are welcome to volunteer in a range of departments and services. The Volunteering Co-ordinator supports this process through providing advice to people thinking about volunteering and service managers hoping to take volunteers into their wards or departments. 

Volunteer Application Form.

Patient Information – The Patient Information Co-ordinator works closely with staff across the organisation providing help and advice about how to provide high quality written information for patients, carers and the public.

Quality Standards – This area of work addresses the need to ensure that all of the healthcare carried out in NHS D&G is in line with national standards.

Clinical Effectiveness – Clinical Effectiveness is about working with staff to improve care and treatment so that it is as good as it can possibly be.