Patient Safety, Risk Management and Complaints
Care Opinion training webinars
All staff using Care Opinion
For more details and to register, visit https://www.careopinion.org.uk/info/support-webinars
Workforce and Occupational Health
Development Sessions
Turas Appraisal for Reviewers – 03/06/25 14:00 to 15:30 or 02/07/25 9:30 to 11:00
Support effective appraisals with structured guidance and confidence as a reviewer.
Leading Effective Teams – 05/06/25 14:00 to 16:00
Understand and practice techniques to help you manage individuals and lead teams positively, enabling you to work effectively.
Communicating Effectively – 16/06/25 14:00 to 16:00
Learn to communicate with clarity and impact to support your team’s success and individual relationships.
Developing Teams – 25/06/25 14:00 to 16:00.
Explore how teams are formed and what’s needed to foster genuine collaboration for high-performing teams.
Understanding Conflict – 30/6/25 9:30 to 11:30
Build skills to manage challenging situations constructively and maintain a positive working environment.
How to Book:
You can book onto any of these sessions easily via LearnPro.
Click this link
Or go directly to the homepage and select ‘Apply for Events’
Tip: When searching for courses, select ‘People’ to see all available Hub Management sessions.
Don’t miss this opportunity to invest in your development and empower your team. Book today!
Resources to support digital capabilities across the workforce
The Digitally Enabled Workforce (DEW) team within NHS Education for Scotland is the delivery partner for the Scottish Government’s Building Digital Capabilities Programme. The programme priorities are to develop national resources and learning networks that support the development of digital and data skills and digital leadership across the health and social care workforce in Scotland.
The Team want to take this opportunity to remind you of some of the free resources currently on offer to support the development of digital capabilities across the health and social care workforce in Scotland. These resources are open access and are applicable to everyone working in health and social care (including Housing, NHS, Local Authorities, Health and Social Care Partnerships, Social Work, Social Care, Care and Support Providers, Third and Independent Sectors).
The Digital and Data Capability Framework and Self-Assessment Tool
Assess your current digital capability levels and receive links to learning resources
The Digital and Data Capability Framework has been created to support the development of digital capabilities for everyone working in health and social care in Scotland. The framework identifies the skills, knowledge and behaviours that are essential for this workforce, clarifying the responsibilities at individual, team, and organisational level. The Digital and Data Capability Self-Assessment Tool offers an interactive way to work through the framework to review your current levels of digital capability.
Thriving in a Digital Age Pathways
Understand the role of digital in health and social care – resources updated monthly!
The Thriving in a Digital Age Pathways offer learning resources and reflective activities to help you broaden your knowledge of key digital and data topics. There are several pathways for you to work through. The Digital and Data Pathway will develop your understanding of the fundamental concepts related to digital health and care, and there are also topic specific pathways that will provide more focussed learning on key areas of digital, these currently include the Cyber Security Pathway and the Artificial Intelligence Pathway.
There are also a few other ways to keep up to date with what’s happening across our programme of work, see below:
Sign up to our Digital Leadership Mailing List to receive quarterly updates and the latest news.
- Join the Digital Leaders Network a discussion space for peer learning, support, training opportunities and events aimed at growing digital leadership capability across the sector.
- Join the KIND (Knowledge, Information and Data) learning community (sign up here) for lots of free training opportunities suitable for all levels (Excel, Power BI, programming languages and more).
- Our Digital Leadership Webinar Series is aimed at current and aspiring leaders across the sector. You can find more information on upcoming webinars and access previous recordings.
If you would like any further information, please contact the Digitally Enabled Workforce Team by email at nes.dew@nhs.scot or visit our learning site Digitally Enabled Workforce | Turas | Learn (nhs.scot), where you can also find out more about resources to support Digital Leadership and the specialist workforce.
Time to Learn Sprints
Sessions running from April to June 2025. These 90- 120-minute sessions offer a safe, engaging space to reflect, connect, and grow — and they’ve been getting great feedback!
Rated 9.4/10 on average, these sessions are short, sharp, and focused on real-life challenges and practical actions you can take away immediately.
Upcoming Sessions:
| Date | Time | Session | Booking links |
| Wed 21st May | 9:30 – 11:30 | Inclusion Starts with I: Banter, Bias & Belonging | Register Here |
| Wed 4th June | 12:30 – 14:30 | Introduction to Coaching: Tools for Better Conversations | Register Here |
| Thurs 12th June | 9:30 -11:30 | Right Conversation, Right Time: Making Feedback Work | Register Here |
| Tues 17 June | 9:30 – 11:00 | Building Resilience: The Power of Self-Care Habits | Register Here |
What to Expect:
Our sprints are interactive, reflective, and designed to help you grow in confidence and capability. There’s no recording — so you can feel free to contribute openly. These sessions are also perfect for CPD (you can log your attendance as part of your development activity).
Retirement Courses – 20/05/25, 16/09/25, 13/11/25
Planning for retirement – scan the QR Code or register here
Your Pension and the Public Service Pension Remedy scan the QR Code or register here
Community Staff-High Risk Manual Handling Training
All community staff are now able to book onto High Risk Manual Handling update Training via Learnpro using course code 1987.
Display Screen Equipment (DSE) sessions
Occupational Health are running Display Screen Equipment (DSE) sessions.
7th July 10.30am-12.30pm Teams session
To book a place please contact Elaine Simpson at Occupational Health either by phone Ext 34629 or email: elaine.simpson2@nhs.scot
Jobtrain, Recruitment and Selection Training
2025 training dates are available to book on Learnpro for managers and their teams involved with staff recruitment.
Please ensure you select the session most relevant to you – please read the course descriptions as some are duplicated. If you are new to recruitment, the 3 hour session is recommended – Learnpro ref 5134. If you are only assisting with shortlisting and interview then Learnpro Ref 5135 is recommended.
Please direct any queries to dg.recruitment@nhs.scot
5138 CPR Courses for non-clinical staff now available to book online
TURAS APPRAISAL – TRAINING FOR REVIEWERS – Dates and booking via LearnPro – select APPLY FOR EVENTS/TURAS
MENTAL HEALTH TRAINING for Staff and Managers – email dg.odl@nhs.scot
Want to get some help with action planning? Reserve your spot on one of our sessions in the Management Hub in teams
Risk Assessment training
Email : dg.occhealth@nhs.scot or call 01387 244626 and ask for Elaine Simpson/Scott McGill or book via LearnPro. Course code: D&G 5109.
Induction Days for New staff
Book via ODL team page on Beacon or email dg.odl@nhs.scot
- 26.05.2025
- 09.06.2025
- 23.06.2025
- 07.07.2025
- 21.07.2025
- 04.08.2025
- 18.08.2025
- 01.09.2025
- 15.09.2025
Calling all Managers
Learning and Development are very excited to share with you their new Management Development offering for the Board. To find out more watch the video and keep reading.
Video Developing our managers (Video).mp4
They have created five new events for Managers which are shorter sessions to make them more suitable to work into schedules and are available to all Managers across the Organisation. These are available to book through LearnPro and are based on engagement with HR and Managers as to what their needs are.
They’ve also created a new Management Hub in Teams so that Managers can keep apprised of learning opportunities but these will also host sessions that managers can access and join in on that will support them in their role. Join us now to learn more about everything that is on offer and keep posted about what’s coming
Equality, Diversity and Inclusion Awareness Sessions
Understanding Bias and Taking Action, 28th May, 10.00–12.00 on Teams
To book: https://forms.office.com/e/V5XL3nqLxs
This workshop is designed to support participants to increase skills and competence as an inclusive leader. During the workshop, participants will:
- Explore the concept of ‘in groups’ and ‘out groups’ and how powerful they are in influencing behaviour
- Reflect on conscious and unconscious bias and consider how bias is established, reinforced and manifest through discrimination and microaggressions
- Consider how we challenge the roles we play in reinforcing and perpetuating bias
- Recognise opportunities to take action in day to day life through allyship
Some feedback from previous participants:
- ‘Thank you, really insightful and interesting session’
- ‘Really enjoyed this session, very thought provoking about everyday behaviours’
- ‘Very useful having a protected space to think about these important issues.’
- ‘Very interesting session, I am now more aware and more confident to challenge bias’
- ‘The session was captivating, full of interaction, and truly inspirational.’
Bystander Awareness, 25th June, 10.00-11.30 on Teams
To book – https://forms.office.com/e/7XApG3V2mB
We know that bullying, discrimination and disrespect in the workplace can have a significant negative impact on those who experience it, leading to stress, mental health challenges and long term psychological damage. When we witness behaviour that isn’t compassionate and inclusive, we might feel that we want to help, but it can be difficult to know what to do, particularly if these behaviours have become an accepted part of working life.
This session will increase your understanding of:
- Barriers that we might experience to taking action
- The impact that a bystander can have by taking different kinds of actions
- Simple tools that you can use to take action if you witness bullying, discrimination or disrespect in the workplace
Some feedback from previous participants:
- ‘Really enjoyable and gained a lot from it – now I have a better idea of what can be done to stop negative behaviour’
- ‘a really useful session – it would be so beneficial to all staff to undertake’
- ‘excellent, well structured and succinct’
- ‘I feel better equipped to take effective action and feel I have a ‘toolkit’ of options which I wasn’t aware of before’
Developing Skills and Confidence in Equality Impact Assessment
26th May 2025, 14.00–16.00, to book: https://forms.office.com/e/aGXYjZEG6E
23rd June, 10.00–12.00, to book: https://forms.office.com/e/necJyZ6r5X
An Equality Impact Assessment (EQIA) is a process designed to ensure that a policy, project, service or activity proactively meets the needs of different people and does not discriminate, or disadvantage groups of people.
This session will help you to understand more about what an Equality Impact Assessment is, why they’re important and how to participate in the process of developing Equality Impact Assessments in the future.
Feedback from previous sessions:
‘Took us through the process and the rationale for EQIAs – very easy to follow and understand’
‘Very well delivered, interactive and kept my attention’
‘Really good presentation – presenters were knowledgeable and helpful’
So useful to do the case study as a wee group and bring it to life in the template’
Trauma aware workplace: Lunch and Learn programme
This programme is a joint initiative between Equality and Diversity, Spiritual Care and Psychology. It responds to a need for a more trauma aware workplace identified through the Voices for Change project, which gathered information about the experiences of women and disabled people in working in Health and Social Care in Dumfries and Galloway. The programme offers 3 separate learning opportunities and it’s being run 3 times during 2025. Participants are welcome to register for individual sessions, or for the full series of 3 sessions.
Lunch and Learn: Self care in working with trauma
Either 22nd May 2025, 12.30-14.00 at Mountainhall Treatment Centre Lecture Theatre
Or 29th October 2025, 12.30-14.00 on Teams
Join Nathan Mesnikoff, NHS Dumfries and Galloway Spiritual Care Lead to increase your understanding of:
- How stress is related to our fight or flight reactions
- How working with the traumatized can traumatize us (and how to lower that risk)
- The important difference between empathy and compassion
- Ways to support yourself and colleagues working in high-intensity environments including brief introductions to mindfulness, gratitude practices, and self-compassion.
To register contact Tom: thomas.cameron@nhs.scot
Lunch and Learn: Resilience is between us, not just within us: Creating trauma resilient teams
Either 18th June 2025, 12.30-14.00 at Lecture Theatre, Dumfries & Galloway Royal Infirmary
Or 18thNovember 2025, 12.30-14.00 on Teams
Join James Lemon, Consultant Clinical Psychologist, Staff Psychological Services, NHS Dumfries and Galloway to increase your understanding of:
- How trauma can impact on team function
- The value of building empathy and connection in teams
- Building personal and team resilience
To register contact Tom: thomas.cameron@nhs.scot
Neglect Training (Child Protection)
Thursday 5th June 2025
Location: Chambers, Ashwood House, Sun Street, Stranraer, DG9 7JJ
Session 1 – 9.30am to 1pm
(Raising Awareness: Open to everyone)
This session will cover:
- Understanding Neglect
- Types of Neglect
- Impact of Neglect on Children
Maximum capacity 28 participants
Session 2-1.30pm to 4pm
(Specialist Training: For those using the toolkit as part of their assessments/contributing directly)
This session will cover:
Assessment of Care Toolkit (and how to use it)
To book your spot Training Registration Form
Please note: This training has been advertised previously with minimal if any changes. So please double check you haven’t previously attended prior to booking.
We will confirm in an email whether you are successful or not gaining a spot onto this training. If you have been unsuccessful this time it is due to the training number cap. If you are unsuccessful there will be another opportunity to attend this training in the future.
Once your position is confirmed on our training, it is a mandatory requirement to let us know if you can no longer attend our multi-agency training and the reason why.
This is due to the fact our multi-agency training attracts significant preparation time, and we would like to maximise attendance.
If you can no longer attend our training, you may wish to consider nominating a staff member to attend on your behalf from your department. If you do this let us know by emailing publicprotectiontraining@dumgal.gov.uk.
Other Training Opportunities and Awareness Sessions
Digital Mindset Session Dates April and May: Book now!
The Leading in the Digital Age programme provides learning resources and sessions for senior leaders of health and social care organisations across Scotland. You do not need a digital or technical background to participate in these sessions – in fact, we welcome those who feel hesitant about this area and wish to further their knowledge and understanding.
The Digital Mindset Session for Senior Leaders is specifically designed for directors, associate directors, heads of service, service managers and equivalent roles across health and social care organisations (including social work, housing, charities and the third sector). The session is fully funded by Scottish Government and free to attend.
| Date | Time | Facilitators | Booking Link |
| 22/05/2025 | 13:00-16:00 | Emma Scatterty & Dr Tara French | Register here |
| 28/05/2025 | 09:30-12:30 | Emma Scatterty & Marc Beswick | Register here |
- Have the confidence and knowledge to lead and support the transformation of health and social care services in the digital age
- Be able to inform, question and challenge through a digital lens
- Understand how we put people at the heart of designing services
- Adopt a digital mindset to see possibilities to transform services through technology as an enabler
TURAS – Safe Disposal of Waste
A newly-updated module on the safe disposal of waste is now live.
The course is aimed at all NHSScotland staff and can be found on TURAS Learn*. It offers helpful guidance on:
- what good waste segregation looks like – what can be recycled and what should be disposed of as clinical waste
- your responsibilities as a waste producer
- the ‘journey of waste’
Take a look at the article on our NHSScotland Sustainability Action Programme site to find out more about the module.
Online learning – Long COVID for GP
A series of virtual educational sessions centred around long COVID is now underway.
The events, hosted by the Scottish Centre for Project ECHO (SCfPE), take the format of ‘all teach, all learn’ forums. They follow a successful pilot run by SCfPE alongside NHS National Services Scotland in 2024.
Targeted at GPs working for NHS Scotland or with local or national government, each session begins with a short subject presentation from the facilitator. From there participants in the sessions are invited to share and discuss real anonymised patient and system cases.
These cases assist participants to master complexity in real situations, explore good practice and consider how this will improve outcomes for patients.
Book to attend future sessions by visiting: Long COVID GPs ECHO | Project Echo
Chronic Pain Turas Learn Training – For all staff
A new Chronic Pain Turas learning toolkit and online knowledge hub are now available to all NHS Scotland Health and Care staff to deepen their understanding of a condition that affects 38% of adults in Scotland. The Scottish Health Survey 2022)
Everyone working in a public-facing role – including clinical, administrative, domestic and estates colleagues – is asked to complete the training. The HUB includes more in depth resources and supports two sets of training modules – Informed and Skilled.
Being informed about chronic pain means health and care staff will be in a stronger position to support someone with chronic pain to access the appropriate services and resources.
This NHS Education for Scotland (NES) resource has been developed in collaboration with the National Pain Education Group to promote understanding and learning on Chronic Pain.
To access the Turas resource visit: Chronic Pain Knowledge Hub | Turas | Learn
For further resources on Chronic Pain visit:
Shared Decision Making module
The Realistic Medicine Team and NES have launched their new Shared Decision Making module which is now published on Turas.
Realistic Medicine and Value Based Health and Care Learning Resources
This eLearning resource is for everyone working in health and care in Scotland exploring why this approach is important, breaking down barriers and supporting people to make informed decisions.
For any individuals who don’t have access to Turas, please see the links below to the videos included in the module:-
Suicide Prevention Modules
NES have recently launched four new Modules on Turas Learn on Suicide prevention. Click on the link below to access:
Turas Module: Dealing with bereavement in the workplace
Those of us working in health and social care may come across situations where we experience the death of a colleague. Knowing what to say and do in these situations to provide support to ourselves and others can be challenging and naturally people may feel apprehensive.
The NHS Education for Scotland (NES) Bereavement Education Programme has recently launched a suite of 5 e-Learning modules that cover certain aspects of responding to a colleague’s death.
The modules draw both on current guidance to enable you to offer a person-centred approach which is educationally evidence informed, as well as incorporating real-life case studies which can be used for reflection and discussion.
Please note – You will need to login with your Turas account to view the experiencing the death of a colleague modules below:
- Experiencing the Death of a Colleague: Module 1 – An introduction to grief & bereavement
- Experiencing the death of a colleague: Module 2 – Sharing the news
- Experiencing the death of a colleague: Module 3 – Consideration for employers and managers
- Experiencing the death of a colleague: Module 4 – Support & wellbeing
- Experiencing the death of a colleague: Module 5 – Memorialising & remembering
You may wish to work through all five modules in order, or you may choose to only work through one or some of the modules, depending upon your learning needs and goals. However, for a full understanding of the topic it is recommended that you undertake all five modules.
We would be grateful if you could share this with relevant networks / individuals.
For any questions, please contact SupportAroundDeath@nes.scot.nhs.uk.
An environmental sustainability eLearning course now available on TURAS.
The course is for all NHSScotland staff and can be found on TURAS Learn*. It provides an introduction to sustainability concepts, topics and issues, and will develop understanding of:
- the effect the environment has on human health
- the environmental impacts of delivering healthcare services
- action that NHSScotland is taking to become more sustainable
- action we can take as individuals to contribute and make a difference
The articles are live on the Sustainability Action website
Clinical Education training calendar test of change
The Clinical Education training sessions are now listed on LearnPro for the rest of this year. A training calendar will not be sent to the wards on a monthly basis, with the exception of Galloway Community Hospital who will still receive a calendar for the next few months.
Venepuncture and cannulation, IV medicine administration, CVADs and Vital signs will be running every 4 weeks
Male catheterisation, ECG and IV opioids will run every 6 weeks
Ear irrigation, PEG and NG management will run every 8 weeks.
The codes for all sessions are listed on the Clinical Education teams page on BEACON
Any different sessions that are running will be advertised via email and BEACON.
Medical Devices Level 1: General Awareness All staff Online Module
Medical Devices Level 1: General Awareness | Turas | Learn (nhs.scot)
Medical device safety is extremely important and in order to increase awareness of medical device safety the attached is a monthly Flash Report from IRIC (Incident Reporting and Investigation Centre).
The Corporate Risk Manager audits reported adverse events to determine if a report to IRIC is required; however, anyone can submit a report to IRIC and guidance is included in the Flash Report.
The Corporate Risk Manager recommends that any potential or actual medical device adverse events are reported via Datix
Paediatric Basic Life Support
This training is now mandatory for staff working with children. Book via Learnpro course code 5128. For more information contact Victoria.purdie@nhs.scot
Vital Signs Training
Vital Signs training has been taken over by Resuscitation Training Team .
The course dates have now been released on Learnpro (course code 5119)
Please contact dg.resus-training@nhs.scot if you have any questions
Basic Life Support New training available to all staff
Did you know that if you have a cardiac arrest outside of hospital you have a 1 in 10 chance of surviving? In order to address this inequality Scottish Government has asked for all NHS Scotland Boards to provide training to staff to be able to respond and improve this from happening.
Learning and Development have worked with the Resus team to create a new elearning module which has been added to LearnPro. To access this module, log in to LearnPro and then click on show all elearning then type in basic life support.
Dumfries and Galloway Public Protection
All Public Protection Partnership Learning and Development can be found by clicking on the link below:
https://www.dgppp.org.uk/article/24289/Learning-and-Development
Scottish Drugs Forum (SDF) Training
• Mental Health & Substance Use (2nd date)
• Cocaine and Psychostimulants
• Understanding Stigma