Information and engagement
Click Freedom of Information for details
Current COVID-19 Situation
Due to the current situation with COVID-19 there may be a delay in replying to any requests and enquiries received by the Service.
The collation of information requires the response from many members of staff within NHS Dumfries and Galloway. We will always aim to action all requests received within the timescales, however, the priority at the current time has to be managing the outbreak and supporting frontline operations and staff. Please be assured that we will respond to all requests and enquiries when we can. We ask for your patience and understanding during this unprecedented situation.
Can we please encourage the use of email as the main communication method. The restrictions we are currently operating under may mean that any letters received by the post may not be picked up or acknowledged.
If you would like to access your health record, you can do this by contacting – firstname.lastname@example.org
Please do not send multiple emails if you do not receive a reply in a timely fashion as this will create repetition and increase the workload on our teams.
Thank you once again for your patience and your support
The law gives you the right to ask for information held by us. This is called Freedom of Information or FOI. The Freedom of Information (Scotland) Act 2002
In July 2015 Scottish Government issued the Community Empowerment (Scotland) Act 2015. The Act is made up 12 parts which aims to improve community engagement with public sector organisations.
As a public body, NHS Dumfries and Galloway are asked to adhere to Parts 3 and 5 of the Act, which relates to Participation Requests and Asset Transfer Requests.
PART 3 – PARTICIPATION REQUEST
Participation Requests are a formal process for communities to discuss potential improvements to Health Service outcomes with ourselves. Communities often have great solutions to local issues and it’s important for us to listen to you.
You can submit a Participation Request asking us to work with you on an improvement process if your group thinks they can help improve the service.
We always encourage members of the public to talk to us about anything you would like to see done differently as we might be able to use your ideas to resolve things quicker and more effectively.
The Participation Request process provides a formal way for us to:
- Work with communities in improving services;
- Encourage and promote conversations;
- Tackle inequalities;
- Support the participation of those whose voices are less hear; and
- Support the participation of those who face additional barriers.
Get in touch – Firstly please contact us to talk through your ideas, we will explain more about the process and give you advice on submitting a request.
Tel: 01387 272702
PART 5 – COMMUNITY ASSET TRANSFER REQUEST
Health Board land and properties could be an ideal resource to help local communities realise their plans and aspirations. We have developed a process to transfer assets to community organisations who want to take them over for the benefit of their community.
Get in touch – Firstly please contact us to talk through your idea, when we will explain more about the process and give you advice on submitting a formal request.
Tel: 01387 244372
The process for handling Asset Transfer requests is currently under review and will be uploaded to website in due course.
OTHER USEFUL INFORMATION
What is the Participation and Engagement Network?
The network is a way for members of the public, patients, carers and community groups to get involved in improving local services.
How does it work?
When you sign up to the network, your details are added to a database. If you are on the database, we know to get in touch with you when we are looking for the public’s input on things we are doing or planning to do.
We might ask you to take part in a survey, a discussion or an event. You don’t need to take part every time, just whenever suits you.
Who can join?
Anyone aged 16 or over who has an interest in the services delivered within Dumfries and Galloway. We want the network to reflect the diversity of our community and we welcome people from all backgrounds.
Who is involved?
The network is managed by NHS Dumfries and Galloway on behalf of the Community Planning Partnership which includes:
– NHS Dumfries and Galloway
– Dumfries and Galloway Council
– Police Scotland
– Scottish Fire and Rescue
– Scottish Ambulance Service
– Scottish Health Council
– Third Sector (Dumfries and Galloway)
– Dumfries and Galloway Health and Social Care Partnership
When one of the partners wants the network’s input in to something they are doing, they will ask NHS Dumfries and Galloway to let you know. You can choose the best way for us to contact you.
You can find out more about the partnership at: www.dumgal.gov.uk/communityplanning
How do I join the network?
You can contact us by telephone or mail to request a registration form or you can return the below by post and we will contact you.
Telephone – 01387 246 246 (ask for Patient Services)
Email – dg.PEN@NHS.net