Freedom of Information
The Freedom of Information (Scotland) Act 2002 gives everyone the right to request recorded information held by Scottish public authorities, including NHS Dumfries and Galloway.
The Act supports openness, transparency and accountability by helping the public understand how public authorities are organised, what services they provide and how decisions are made.
Environmental information
The Environmental Information (Scotland) Regulations 2004 provide a similar right of access to environmental information held by NHS Dumfries and Galloway. You can request environmental information using the same process as a Freedom of Information request.
How we respond to requests
We will respond to your request within 20 working days. In some circumstances, we may not be able to provide all or part of the information requested because an exemption applies.
This may include information that is due to be published, personal information, or information where disclosure would not be in the public interest.
If information is withheld
If we withhold information, we will explain why. If you are unhappy with our response, you can ask us to carry out a review. If you remain dissatisfied after the review, you can appeal to the Scottish Information Commissioner.
For more information about your rights, visit www.foi.scot/your-rights.
How to make a request
To help us process your request, please make sure it:
- is made in a recorded format, such as a letter, email or audio file
- includes your full name and address, or email address, so we can respond
- describes the information you want as clearly and specifically as possible.
Requests about GP, dentist, or optician records
If your enquiry relates to information held by your GP, dentist or optician, please contact them directly.
Before you make a request
Before making a request, please check whether the information is already available on our website or Frequently Asked Questions. Details of the information we routinely publish are available in our Model Publication Scheme.
Contact:
Email: dg.feedback2@nhs.scot
Or by post to:
FOI/EIR Officer,
Chief Executive’s Office,
Ground Floor North,
Mountainhall Treatment Centre,
Dumfries
DG1 4AP
Enquiries or advice:
Telephone: 01387 272752
Frequently Asked Questions
We publish responses to common Freedom of Information requests in this section, including: