NHS Dumfries & Galloway

Patient Hub

NHS Dumfries and Galloway have been pioneering the use of technology to send most hospital appointments digitally. Since September 2021 appointments have begun to be sent via PatientHub, a secure system that allows patients to receive their appointment details on their; smart phone, tablet or laptop/PC.

 

The video below explains why we have made this change and how the system works for patients.

As this PatientHub is now NHS Dumfries and Galloway’s default method of communication, where it is available, patients do not need to do anything to receive their appointments in this way. If we hold your mobile number or email address on our system we will automatically send your appointments digitally. If we do not hold your mobile number or email address, or you don’t accept your appointment within 48 hours, you will still receive your appointment by post.

How to use PatientHub

The text message or email we send will include a secure link to PatientHub. You can access the PatientHub on your smartphone, tablet or laptop/PC.

You log in to your account using your mobile number or email address and your date of birth. You will then be sent a secure verification code to your mobile or email address. You do not need a username or password.

The video clip and guides below shows how the system will look when you receive your appointment.

What are the benefits of using PatientHub?

  • You will be able to access your appointment information instantly on your; smart phone, tablet or laptop/PC
  • You can alter your preferred method of communication in PatientHub
  • Your appointment information will be securely stored in one place
  • You can automatically add your appointment information to your own electronic diary
  • You will receive appointment reminders, which means you are less likely to miss your appointment
  • It saves money for the NHS by reducing paper, printing and postage costs

Is my data safe using this service?

Yes. PatientHub has similar security to your online banking. During the implementation of this system, PatientHub went through a rigorous process to ensure that it met the expected data security standards required by the NHS.

What if I don’t want to use this service?

You can update your communication preference in PatientHub. If you can’t access the system or choose not to accept your appointment via PatientHub, you will automatically be sent your appointments by post.

Which services use PatientHub to send their appointments?

At the moment only appointments sent via our Patient Focused Booking team are sent via PatientHub, the list of Specialities which are covered is detailed below. However, PatientHub is our default method of communication we are beginning to use this for other hospital and community based appointments

• Cardiology
• Endocrinology
• Neurology
• General Surgery
• Ear Nose and Throat
• Urology
• Occupational Therapy
• Orthoptics

• Dermatology
• Gastroenterology
• Respiratory Medicine
• Vascular Surgery
• Ophthalmology
• Orthodontics
• Physiotherapy

• Diabetes
• Medical Pediatrics
• Rheumatology
• Oral and Maxillofacial Surgery
• Orthopaedics
• Gynaecology
• Orthotics